JTAG Help Desk Free
User Rating: / 1
PoorBest 
Ticket Managemen
Assign a ticket to one or multiple support staff
Highlight new ticket for easy ticket management
Advanced search through tickets
Ticket Management via Email
Send confirmation of ticket received via email
Set the priority of ticket received
Possibility to assign one ticket to many users.
Possibility to close and remove tickets without reply
Email notification when a ticket has been processed
User Groups
User Agreement
Rights Manager
Database Maintenance
 
 Download: http://www.joomlatag.com/JTag-HelpDesk/View-category.html